Asked often.
Straight answers about the plans, the service, and your calls — written for HVAC owners: after-hours calls, emergency routing, and what your customers hear while your crew is on another job.
Your calls are answered by a professional virtual receptionist — trained on your business, warm and natural on the phone. If a caller asks directly, it's upfront about what it is. Most callers simply experience a fast, friendly receptionist who gets things done. Professional plans include a custom cloned voice built for your brand.
No. Every plan is month to month. Upgrade, downgrade, or cancel anytime — you keep your number and your data.
Overage is billed per minute at your plan's overage rate (Starter $0.50/min, Growth $0.45/min, Professional $0.40/min). Your calls never stop mid-month; you'll see usage in your dashboard and can move up a tier anytime.
Yes. Most clients forward their existing number to their receptionist. You can also take a brand-new dedicated number if you prefer a fresh start.
Most customers are live within one business day. We build your receptionist for you — your part is two tiny steps (connect your calendar with one tap, and point your calls to your new number), then a test call from your own phone, and you're live.
No. We build your receptionist for you, from your website and the details you give us at signup. You do two tiny things only you can do — connect your calendar with one tap, and point your calls to your new number (we send the exact steps for your phone). Most customers are live within one business day.
Switch any time. Email support@answersthecall.com and we'll take over and build it for you. You'll still do the two tiny steps only you can do — connect your calendar with one tap, and point your calls to your new number.
You define the rules. Urgent calls are transferred to you immediately; everything else is qualified, booked, or messaged. Nothing urgent sits in a queue.
Recordings, transcripts, and caller information are handled per our Privacy Policy. Your data is never sold, and you can request its deletion.
Appointment-driven HVAC businesses: HVAC, plumbing, dental, legal, med spas, auto repair, roofing, pest control, and real estate teams — anywhere a missed call is lost revenue.
Checkout is self-service: pick your plan, enter your business details, and pay securely by card through Stripe — your subscription starts right away and bills monthly. No setup fees, no hidden charges, cancel anytime.
Yes — call (820) 777-1580 right now and hear the receptionist in action before you subscribe.
You have 72 hours from payment to complete your steps for your first location, plus 24 hours for each additional location, up to a maximum of 10 days — and your window runs only while your build is waiting on you: if we run long on our side, your window extends automatically, and problems outside both our hands pause it. Complete your build within your window and no build fee of any kind applies to you. If the window closes first, we automatically refund everything you paid, minus the build fee for your package (Starter $49, Growth $99, Professional $149) — no request, no forms, no phone call required. Every term is published in our Build & Refund Policy, before you pay.